Cynulliad Cenedlaethol Cymru

Visitor Engagement Assistant

National Assembly for Wales
£19,314 - £23,013
Tŷ Hywel, Cardiff Bay
Closing Date:
Job Term:
Full time

We are recruiting a Visitor Engagement Assistant within the Visitor Engagement team. This post will work with others in the Service and across the Assembly, to develop and deliver content to visitors of the estate, which add to the cohesive visitor journey.

This is an excellent opportunity to gain experience of working as part of a team in developing displays at a visitor attraction of national significance. At a time when the Assembly is celebrating 20 years of devolution, and its powers are changing, you will have the opportunity to shape how visitors participate in the work of the Senedd. You will play an integral role in increasing visitor numbers to the estate, whilst providing an exemplary customer service to all who visit.

Key tasks:

• To welcome and introduce visitors to the estate, be a point of contact for visitors and building users (be ready to answer an array of questions or contact the relevant Assembly staff and Members), support access to the estate (including by issuing visitor passes), maintain the visitor journey’s appearance, and encourage visitors to follow a debate or participate in Assembly business.
• To liaise with internal stakeholders to ensure their support when required; such as Communications when developing participation activities, or updating others in the Assembly about developments with our service.

How to apply