Senior Customer Caseworker

£23,600 per annum
Closing Date:
Job Term:
Fixed Term
Full time

CCW is the independent voice for water consumers in England and Wales. Since 2005, we’ve helped thousands of consumers resolve complaints against their water company, while providing free advice and support. All of our work is informed by extensive research, which we use to champion the interests of consumers and influence water companies, governments and regulators.

We have an exciting opportunity for a temporary Senior Customer Caseworker to help support the Consumer Relations team in our Cardiff Office. The successful candidate will be able to use their relevant experience of working in an office based complaints environment, investigating complaints & enquiries daily, in support of our mission to secure a fair deal for water consumers.

The ability to speak Welsh or be willing to make a commitment to learn is essential.

The post is temporary for up to 18 months with a possibility of permanency.

Full details and essential criteria for the role can be found in the Information for Applicants on our website.

How to apply