NFU Mutual

Customer Service Adviser

NFU Mutual
£16,000 - £19,000 per annum
Carmarthen / St Clears
Closing Date:
Job Term:
Full time
As one of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years.
Based at our Carmarthen and St Clears Offices this is a fantastic opportunity for a positive, friendly, customer focused candidate looking for opportunities within the Insurance and Financial Services Sector.
As a Customer Sales Adviser, you will contribute to the effective and efficient running of the agency, identifying and pursuing opportunities to contribute to the achievement of targets including sales and lead generation for general insurance and lead generation for financial services together with meeting customer service standards. 
Review and process amendments to policies arising from changes to cover and circumstance, seeking opportunities for cross-selling, meeting customer service standards and ensuring cover is appropriate. Deliver and contribute to the effective and efficient running of the agency including managing and directing correspondence, processing renewals and processing policy amendments. Maintain customer relationships, to enhance and protect NFU Mutual’s reputation and brand.
To sell, within licensed authority,motor and home products, ensuring compliance with sales quality and advice standards. Check, process and manage accounting transactions, including premium collection and policy cancellation. Maintain own knowledge and skills to sell professionally and compliantly, delivering a consistently good experience to customers to meet the requirements and standards of NFU Mutual and the agency.
The successful candidate should have the following:
· Ability to thrive in a busy team working environment.
· A willingness to learn and enthusiasm.
· Confident telephone manner and IT skills.
The following experience would be beneficial but is not necessary:
· Previous exposure to Insurance,Financial Services or any other regulated Industry.
Candidates will have a minimum of 5 GCSEs (or equivalent) including Maths and English at Grade C or above.
Full Driver's License and own vehicle, our offices are in St Clears and Carmarthen and you will be required to work from both sites.
An understanding of agriculture would be beneficial
Welsh speaking would be preferred but not essential
This role falls under the Insurance Distribution Directive. This means there is a requirement for Continuous Professional Development in role, in addition to ongoing screening checks once in post.

How to apply

  • If you would like to apply for this position please email your CV and a covering letter for the attention of Sara Thomas, Agency Manager. 
    Please note that you'll be employed by an Agent of NFU Mutual and not by NFU Mutual directly.

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